Announcing our $20m series A
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Customer Support Platform
Built for B2B Teams
Bring every conversation from Slack to email into a powerful support workspace. Fast, collaborative, and tailored to your product.
Bring every conversation from Slack to email into a powerful support workspace. Fast, collaborative, and tailored to your product.
Bring together messages from Slack, Microsoft Teams, email, and in-app forms—so your team can respond in one place.
Loop in engineers or product managers instantly via integrations with Linear, or Shortcut. Everyone stays aligned and issues move fast.
Summarize conversations, draft replies, and group similar issues using powerful AI tools—built to save time.
Shorten your links with your own custom domain to enhance trust and increase click-through rates.
With our powerful real-time analytics, you can focus on what truly matters for your marketing attribution.
Every message comes with the full picture customer plan, past conversations and even product usage data all in one view.
Extend Relay, streamline workflows, and connect your favorite tools, with new integrations added constantly.
Choose a plan that fits your support team's size and growth.
Everything in our free plan plus....
Everything in our pro plan plus....
Everything in our grow plan plus....
With our powerful real-time analytics, you can focus on what truly matters for your marketing attribution.
Track how your clicks convert to signups & sales to understand your marketing return on investment.
Analyze performance of your short links based on cities, countries, browsers, devices, and more.
Track your customer journey from first click to conversion, with detailed events and insights.
Gain insights into every click, lead, and sales events as they happen in real time.
Share real-time analytics dashboards with your advertisers/partners with one click.
Native integrations with your existing analytics stack (Segment, GTM).
Keep all your short links organized with folders and tags, and filter your analytics as needed.
Boost conversion rates by sending users to a specific page in your mobile app, for both iOS and Android.
Relay helped us cut response times in half while keeping our engineers looped in—without endless Slack messages
"Managing multiple stakeholders across enterprise clients used to be messy. Now, we have the visibility and coordination we need—all in one place.”
"This platform finally gives us the tools to handle complex B2B accounts without workarounds. Our support team is faster, more informed, and way more confident."
"The collaboration features are outstanding. Internal notes, account-level context, and seamless handoffs have taken our support quality to the next level."
"The insights from this case study have helped us implement more sustainable practices in our operations."
From setup to security, here’s everything you need to know before getting started.
Relay is built for B2B customer support, making it ideal for SaaS companies, service providers, and internal support teams that need fast, organized collaboration across departments.
Yes! Relay integrates seamlessly with both Slack and Microsoft Teams so your team can manage support without leaving the tools they already use.
Absolutely. We offer a free trial so you can explore Relay’s full capabilities and see how it fits your team before committing.
Yes — data security is a top priority at Relay. We use enterprise-grade encryption and follow industry best practices to ensure your information is protected at all times.
Definitely. Relay is designed to bring support and technical teams together with real-time collaboration, shared context, and clear task ownership.
Yes. Relay allows you to centralize messages from email, live chat, and other channels in one place — so no customer conversation slips through the cracks.
Yes, Relay is flexible. You can tailor workflows, permissions, and notifications to match the way your team operates best.
Join the companies using Relay to elevate their customer support experience.
